Getting your car towed can often be a stressful and lengthy experience, especially if you get stuck on the side of the road, becoming completely reliant on the tow company’s help. You can ease the process by educating yourself on this matter beforehand.
It’s understandable that you might feel frustrated and just want to get over with the car dilemma, but instead of dialing the first number that pops up on google search, a few minutes on research on local towing companies. This might end up saving you time and money at the end of the day.
Start your research by looking up what towing companies are the closest to your current location. Browse through their websites to see what kind of services they are offering. Check if some of them have flat fees for nearby towing locations.
After you have found a few good candidates, try to find some client reviews outside of their official website. Be sure to scan for complaints relating to lengthy wait times and hidden fees. A normal wait time during non-rush hours shouldn’t be more than an hour.
If you are considering cheaper towing options, such as hook and chain towing, wheel lift towing, or integrated towing, take a look at what the reviewers are saying about the condition of their car after reaching the final destination. Dragging a car on wheels for an extended period of time is not an easy task and might result in significant damage if the tow operator has little experience or doesn’t know what they are doing. Consider requesting flatbed towing for your vehicle, since it puts your car on a platform shielding it from any direct contact with the ground during the tow and significantly lowering the chances of damage.
After you have decided on the towing company and the type of towing you need, go ahead and give them a call. Try to provide a detailed explanation of your situation and the type of vehicle that needs to be towed, including your desired final destination. Failure to provide enough information might lead to unexpected fees later on. If they don’t offer a flat towing fee, be sure to ask them to give you a detailed rundown on their pricing and any fees you might incur. Find out from the dispatcher how busy they are at the moment and what is the estimated time of the tow truck’s arrival to your location. Follow up with a phone call every 30 minutes to keep track of the situation. Upon the tow truck’s arrival double check about the agreed price.
On average it takes 10-20 minutes to hook up the vehicle to the tow truck or drag it onto the flatbed. The towing speed can normally reach regular speed limits. The truck will go slower if the road is bumpy, uneven, or has obstacles. Some towing companies only accept cash, so you might have to stop somewhere along the way if you don’t have any on hand.